ISO/IEC 20000-1:2018 and ISO/IEC 20000-10:2018 Service management – Service management system requirements,...

Two service management standards have been updated. namely ISO/IEC 20000-1:2018 and ISO/IEC 20000-10:2018. The former details “requirements for an organization to establish, implement, maintain and continually improve its service management system”. The latter standard, details relevant concepts and terminology.

The standards are primarily of interest to those in the IT sector, however, like any standard can be used by others as a basis for improvement.


Specifics are available from the ISO at:

ISO IEC 20000-1 2018 >>>
ISO IEC 20000-10 2018 >>>

Implementing a Quality Management System >>>