Total Quality Management Tools and Techniques.

Information and Training Presentation.


Access on your desktop, laptop, tablet, mobile.



Quality Management Tools & Techniques …
  • Information and Training presentation.
  • Over 670 pages of information.
  • Use to develop your personal understanding.
  • Use as a support if providing training.
  • Step through at your own pace, in your own time, from the convenience of your desktop, laptop, tablet, mobile.


 

Recommended price $109. Available for $59.

Ends 13th December.

 

Contents:

Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM

Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Quality Planning
Measuring quality performance using World Class Manufacturing (WCM) techniques.

Fact based Analysis – Analytical Tools and Techniques
Brainstorming
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Runcharts
Histograms
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis
Benchmarking
FMEA
FTA
HAZOP
PDCA/DMAIC/DMADV
SIPOC

Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis

Focussing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value

Team based Improvement
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The team environment and communication

 

Sample Pages:


Team based Improvement



 

Understanding the Customer



Mind Mapping



Process Improvement



 

Process Improvement Tools



 

Price $59 ($119)

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