Total Quality Management Tools and Techniques.

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Information and Training Presentation

  • Develop your understanding of TQM.
  • Step through an information and training presentation, which provides an explanation of Total Quality Management requirements & practices, in a visual, easy to understand manner.
  • Build your personal knowledge. 
  • Use as support if providing training.
  • 670 pages of easy to understand visual information.  
  • Access on your desktop, laptop, tablet, mobile. 
  • Price €59.

Quality Management Systems

Information & Training



Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM

Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Quality Planning
Measuring quality performance using World Class Manufacturing (WCM) techniques.

Fact based Analysis – Analytical Tools and Techniques
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis

Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis

Focussing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value

Team based Improvement
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The team environment and communication


Sample Pages: #1 of #7:

Team based Improvement

Page #2 of #7

Understanding the Customer

Page #3 of #7

Mind Mapping

Page #4 of #7

Process Improvement

Page #5 of #7

Process Improvement Tools

Page #6 of #7

TQM Tools and Techniques

Page #7 of #7

Team Dynamics


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