TQM – Total Quality Management. 

… Quality planning, Process Mapping, Cycle time analysis, Customer focus, Team building, PFMEA, Customer value, Cause and Effect, Fault Tree Analysis, HAZOP, Team dynamics, Bottleneck analysis, 5 Why’s, etc., etc., …

TQM, Total Quality Management

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Understand Total Quality Management.
  • Total Quality Management explained in a logical, easy to understand format.
  • Use to educate yourself about Total Quality Management.
  • Step through at your own pace from the convenience of your desktop, laptop, tablet.
  • Use in the training of your work peers.
  • The information is divided into a range of modules so that you can focus on those modules of particular interest to you.
  • 670 pages.
 

Available for $15 (Standard price $39) until Friday 21st December.

Contents:

 

Introduction to TQM
Evolution and development of TQM

Approaches to implementing Total Quality Management
Organizational and Management requirements for implementing TQM
TQM Program – Planning for implementation

Analytical Tools and Techniques applied in TQM implementation
Brainstorming
5 why’s analysis
Process Flow Charts
Checksheets /Check Lists
Runcharts
Histograms
Scatter Diagrams/Scatter Plots
Cause and Effect/Fishbone/Ishikawa Diagrams
Model for Process Improvement
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis
Benchmarking
Failure mode Effects Analysis (FMEA)
Fault Tree Analysis (FTA)
HAZOP
PDCA/DMAIC/DMADV
SIPOC

Process Mapping
Identification of Process Bottlenecks
Cycle Time Analysis

Customer Focus
Identifying Customers
Understanding Customer Value Expectations
Customer Value Analysis
Listening for Customer Value

Communication, motivation & teams
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The environment and communication

 

Pages from the TQM information & training presentation   >>>

 

 
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