Total Quality Management Tools and Techniques.
Information and Training Presentation.
Quality Management Tools & Techniques …
- Information and Training presentation.
- Over 670 pages of information.
- Use to develop your personal understanding.
- Use as a support if providing training.
- Step through at your own pace, in your own time, from the convenience of your desktop, laptop, tablet, mobile.
50% OFF- Extended to Sunday 20th October 2019.
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Contents:Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM
Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Measuring quality performance using World Class Manufacturing (WCM) techniques.
Fact based Analysis – Analytical Tools and Techniques
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis
Focussing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value
Team based Improvement
Characteristics of a team
Building effective teams
Motivation within a work environment
The team environment and communication
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