Quality Assurance. Quality Management Systems.

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The implementation of an effective Quality Assurance / Quality Management System is critical to the success of every organization. Quality improvement is a continuous process, driven by ongoing change in customer, competitor, regulatory, etc., demands. In order to drive improvement in your Quality Management processes you need to ensure you have a full understanding of the various requirements associated with implementing a quality system. Quality Management is about driving product and process improvement, while ensuring regulatory & standards compliance, designing to achieve quality expectations, ensuring a comprehensive documentation system is in place, ensuring all change is effected via a comprehensive change management process, capturing and acting upon customer complaints, implementing an effective quality audit process, …… etc..


Quality Management includes:
♦ Quality in product and process design.
♦ Approach to good manufacturing practices.
♦ Implementing an effective quality documentation processes.
♦ Ensuring an effective change control process.
♦ Training for quality management system effectiveness.
♦ Product and process validation as part of a quality management system.
♦ Supplier quality assurance processes.
♦ Determination of quality costs.
♦ Managing and reporting deviations to controlled processes.
♦ Ensuring quality in projects.
♦ Handling complaints and product recalls.
♦ Implementing an effective audit process to drive quality performance improvement.

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