Total Quality Management Tools and Techniques.
650 pages of Information | Training | Learning.
- Develop your understanding of Total Quality Management, through a visual, easy to understand, explanation of the essential concepts, tools and techniques.
- Inform yourself at your own pace, from the convenience of your desktop, laptop, tablet, mobile.
- Use as a support if training or educating your peers.
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Contents:Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM
Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Measuring quality performance using World Class Manufacturing (WCM) techniques.
Fact based Analysis – Analytical Tools and Techniques
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis
Focusing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value
Team based Improvement
Characteristics of a team
Building effective teams
Motivation within a work environment
The team environment and communication
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