Information and Training presentation.

TQM Information. TQM Training.

TQM Information. TQM Training presentation.

TQM Tools and Techniques, explained in a visual, easy to understand format.
Access online when and where suits you.
Use as a support if training or educating your peers.
650 pages of information.
50% OFF. Monday 30th to Friday 4th December. Available for $59. Recommended price $119.

TQM Information. TQM Training:

50% OFF. Monday 30th to Friday 4th December.

Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM

Ensuring improvement is based on Risks & Opportunities.
Quality Management Principles
Quality Planning
Measuring quality performance using World Class Manufacturing (WCM) techniques.

Fact based Analysis – Analytical Tools and Techniques
Brainstorming
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Check sheets /Check Lists
Run charts
Histograms
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis
Benchmarking
FMEA
FTA
HAZOP
PDCA/DMAIC/DMADV
SIPOC

Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis

Focusing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value

Team based Improvement
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The team environment and communication