Total Quality Management Tools and Techniques.

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Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM

Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Quality Planning
Measuring quality performance using World Class Manufacturing (WCM) techniques.

Fact based Analysis – Analytical Tools and Techniques
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis

Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis

Focusing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value

Team based Improvement
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The team environment and communication


Sample Views & Ordering:

#1 of #7

Team based Improvement

#2 of #7

Understanding the Customer

#3 of #7

Mind Mapping

#4 of #7

Process Improvement

#5 of #7

Process Improvement Tools

#6 of #7

TQM Tools and Techniques

#7 of #7

Team Dynamics



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