Total Quality Management Tools and Techniques …

Organization, Product, Process Improvement. Analytical Methods. Team Engagement.

Understand …

How to deliver Continuous Improvement.
Process Mapping. Fault Tree Analysis. Team Development. Customer Requirements. Etc. Etc..
Methods for Optimizing Team Performance,
How to identify and deliver Customer expectations. Etc..

Available to help you achieve the above …

A comprehensive explanation of the widely applied improvement Tools and Techniques.
Improvement techniques detailed in a logical, visual, easy to understand format.
Over 600 pages of information (text and graphics). Use as a support if providing training.
Access via your online device (desktop, laptop, tablet, mobile), whenever and wherever suits you.

Introduction to Total Quality Management
Principles of TQM
Methods of achieving TQM

Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Quality Planning
Measuring quality performance using World Class Manufacturing (WCM) techniques.

Fact based Analysis – Analytical Tools and Techniques
Brainstorming
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Runcharts
Histograms
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis
Benchmarking
FMEA
FTA
HAZOP
PDCA/DMAIC/DMADV
SIPOC

Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis

Focussing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value

Team based Improvement
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The environment and communication

Price $59.

TQM Tools and Techniques …

Extracts:

Quality Management Tools and Techniques.

TQM Tools and Techniques …