Total Quality Management Tools and Techniques.
650 pages of Information | Training | Learning.
Develop your understanding.
- Develop your understanding of Total Quality Management, through a visual, easy to understand, explanation of the essential concepts, tools and techniques.
- Inform yourself at your own pace, from the convenience of your desktop, laptop, tablet, mobile.
- Use as a support if training or educating your peers.
Price $149.- 20% OFF. Available now for $119.
Contents:
Introduction to Total Quality ManagementPrinciples of TQM
Methods of achieving TQM
Ensuring improvement is based on Risk / Opportunity
Quality Management Principles
Quality Planning
Measuring quality performance using World Class Manufacturing (WCM) techniques.
Fact based Analysis – Analytical Tools and Techniques
Brainstorming
5 why’s analysis
Process Flow Diagrams/Flowcharts/Process Mapping
Checksheets /Check Lists
Runcharts
Histograms
Scatter Diagrams/Scatter Plot
Cause and Effect/Fishbone/Ishikawa Diagrams
Identifying sources & causes of variation
Control/Shewart Charts/DPU Charts
Cpk and Ppk Analysis
Pareto Analysis
Bottleneck Analysis
Benchmarking
FMEA
FTA
HAZOP
PDCA/DMAIC/DMADV
SIPOC
Mapping Processes as a basis for Improvement Activity
The use of Flow Charts to Map Processes
Identification of Process Bottlenecks
Cycle Time Analysis
Focusing on the Customer
Identifying & Categorizing Customers
Gathering Customer Data
Prioritizing the data and setting specifications
Listening for customer value
Team based Improvement
Team dynamics
Characteristics of a team
Team development
Building effective teams
Motivation within a work environment
Communication flows
The team environment and communication
Sample Views & Ordering:
#1 of #7
Team based Improvement
#2 of #7
Understanding the Customer
#3 of #7
Mind Mapping
#4 of #7
Process Improvement
#5 of #7
Process Improvement Tools
#6 of #7
TQM Tools and Techniques
#7 of #7
Team Dynamics
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